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| SLAMMER
FAQ's |
| What
is the warranty period of my guitar ? |
| Most
Slammer guitars carry a Limited 5 year warranty |
| Who
do I contact for warranty service for my guitar? |
| You
need to contact your place of purchase with a copy of your sales receipt
and request a warranty service evaluation. The dealer or service center
should then contact KMC Music and request a Return Authorization
number. |
| What
if my place of purchase is out of business or in another state? |
| Use
the Hamer Guitars Search engine here
to find a local Authorized Dealer or Service Center for your product.
Then contact them with a copy of your sales receipt and request a
warranty service evaluation. |
| How
long does it take to get a warranty service evaluation? |
| The
dealer or service center must contact KMC Music for a Return Authorization
(RMA) number and shipping instructions. As a consumer you are responsible
for the shipping charges to and from KMC Music. Once in the possession
of KMC Music Inc., the evaluation usually takes 2-3 days. |
| What
happens after the evaluation? |
| KMC
Music determines if the product is repairable and will repair it under
the terms of the warranty policy for that product. The product will
be returned to the dealer or service center. |
| What
if my guitar is not repairable? |
| KMC
Music will replace the item with a new product of the same or most
similar available style. |
| Is
my warranty transferable? |
| No,
all KMC Music warranty policies are valid only to the original purchaser
with a warranty card on file. |
| How
can I get parts for my guitar? |
| Contact
your place of purchase to order parts. You need to provide the model
and serial number of the product and a copy of your receipt if the
part is under warranty. |
| What
does a Limited Warranty mean? |
| All
strings, electronic components, amplifying devices, normal fret wear,
and an parts not made by the manufacturer are not covered under warranty.
Please refer to your warranty card for more information. |
| How
much is my guitar worth? |
| Neither
KMC Music or Slammer Guitars deal in used instruments, therefore
we cannot answer questions about the value of your instrument. Your
best source is your authorized Hamer dealer who is knowledgeable about
our products in your local market area, or more information can be
found on the internet, where several sites specialize in guitar valuations. |
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